ENERAL PROVISIONS
1. Definitions.
2. Electronic services.
3. Conclusion of the contract.
4. Methods and terms of payment.
5. Cost, terms and methods of delivery.
6. Acceptance of goods and complaints about goods. 7. License.
8. Marketing and notification.
9. Protection of personal data.
10. Termination of the account agreement.
11. General terms and provisions not applicable to users.
12. Amendment of the General Terms and Final Provisions.

1. Definitions In the general terms and conditions, the following terms are used in the following sense:
1.1. Service provider – Danira OÜ, registry code 12660894, legal address Harju County, Tallinn, Amburi 20-37 105, 11711, registered in the Republic of Estonia, e-mail address info@danira.ee
1.2. General terms and conditions – conditions that provide for the invoice agreement and remote ordering of goods. terms and conditions for concluding agreements and using the website, as well as the rights of the Customer and the rights and obligations of the service provider. The general terms and conditions shall apply and enter into force from the moment: when the client receives the relevant confirmation from the service provider;
1.3. Agreement – an agreement for ordering goods concluded in accordance with the current legislation of the Republic of Estonia. requirements of the legislation through remote communication between the buyer and the service provider, according to which the buyer orders and purchases goods from the service provider at the prices set and offered by the service provider. The service provider may conclude such an agreement with the user outside the general terms and conditions. conditions, if the buyer and the service provider have agreed on this in writing. This agreement shall be considered as a contract for ordering goods via distance communication in accordance with the general terms of this Agreement, which apply to contracts concluded with users;
1.4. account – an electronic service in the service provider’s information system, which is designated as a client with an individual login and password and allowing the client to use additional functions or services. The client can access their account by registering on the website in advance. The client logs into their account using their username and phone number. and password;
1.5. invoice agreement – an agreement between the client and the service provider on the client’s electronic services. for the provision of services under the invoice, which comes into force from the moment the client receives confirmation of the account creation by mail from the service provider. Before receiving confirmation, the customer must agree to the provision of services. with the terms when registering your account;
1.6. website – an electronic service platform offered and provided by the service provider, located on the website www.danira.ee, where the buyer can place an order for the product and learn more. information about the services provided by the service provider;
1.7. campaigns – the price of the product, targeted at buyers on the website, a special offer of discounts and/or delivery conditions that have a specific validity period;
1.8. electronic service – services provided by the service provider on the website in accordance with applicable law.
1.9. price – the cost in euros (including taxes) that the buyer must pay to the service provider when purchasing the goods;
1.10. client – a legal entity or an individual at least 14 years of age. Persons under 14 years of age do not have the right to order goods or use other services on the website.
1.11. shopping cart – an electronic service through which buyers can order goods on the website. To place an order, enter the goods and view the prices of the products and the total cost. Creating a shopping cart is an offer from the buyer to the service provider to conclude an agreement;
1.12. goods – food and beverages sold by the service provider to the buyer through the website; 1.13. username – the client’s e-mail address, which the client provides when registering on the website;
1.14. password – a sequence of letters, numbers and/or symbols that the client assigns to his account. when creating and what is needed for authorization when logging into the account. The buyer undertakes to enter the password protect and not disclose it to third parties. The Buyer has the right to change the password;
1.15. content – the content of the Website, including all text, graphics, music, video materials, all photographs, images/recordings, trademarks, logos, other visual signs, illustrations, computer programs and/or individual parts of the above, domain names and other business functions that are the intellectual property of the Service Provider or its licensors;
1.16. order – a statement by the customer of the intention to conclude an agreement with the service provider. The order must be presented with a list of goods to be purchased by the customer and the data necessary for the conclusion and execution of the agreement. The order is considered to be sent from the moment the buyer clicks the “Order” button. The order confirmation sent by e-mail from the service provider is considered to be the moment the agreement is concluded;
1.17. user – an individual using the service on his own behalf or on behalf of a legal entity and is at least 14 years old;
1.18. working day – a working day of the week on which the Service Provider is available on the Site set it as a working day

2. Electronic services
2.1. The customer can do the following via the service provider’s website and/or mobile application: create an account; place orders; conclude contracts; receive offers for advertising content based on consent; use the shopping cart services; monitor order fulfillment, etc.
2.2. The customer can use the account services by i) filling in and agreeing to the required registration form. with the general terms and conditions here; ii) clicking on the “Register” button. This concludes the account agreement. The customer agrees to the general terms and conditions here by clicking on the corresponding button during registration.
2.3. The account is free and unlimited. The customer can terminate the account agreement at any time by deleting the account. or by contacting the service provider at info@danira.ee and requesting an account. delete. An account is required to place an order. .
2.4. The shopping cart remembers the data on the products placed in the shopping cart even if the browsing session ends or the account is logged out; registered customer information is stored in the shopping cart for up to 30 days and unregistered customer information for up to seven days.
2.5. The Customer undertakes to:
2.5. 1. provide only correct and up-to-date information when placing an order and/or creating an account;
2.5.2. promptly update the data by doing so through the account settings;
2.5.3. use the electronic security measures and functions of the service provider (e.g. web application firewall, AntiDDOS) without disrupting the operation of the service provider and the website;
2.5.4. use the electronic security measures and functions of the service provider in accordance with the general terms and conditions and applicable law;
2.5.5. use the electronic services and functions of the service provider without disrupting them other customers and/or service providers;
2.5.6. pay the price and costs indicated on the service provider’s website in a timely manner;
2.5.7. not perform any actions or transfer content in a manner that violates the service provider’s operation or the personal data of third parties, copyrights or other intellectual property rights; 2.5.8. not take any actions aimed at the misappropriation of information or data that do not belong to the client or affect the operation and technical functionality of the website.

3. Conclusion of the Agreement
3.1. An order can be placed:
3.1.1. by contacting the service provider by phone;
3.1.2. by placing an order on the website .
3.2. If the order is placed via the website , the agreement is considered concluded at the Moment of the order- this is the moment when the client receives confirmation of the acceptance of the order by the service provider and its payment.
3.3. The moment of conclusion of the agreement is the moment when the buyer receives an email from the service provider with the order confirmation.
3.4. All information related to the order, including the price, delivery costs and much more. the terms of the order are set out in the order confirmation.
3.5. Agreements concluded with users, regardless of the method of their conclusion, apply. general terms here and the requirements of the current legislation of the Republic of Estonia.
3.6. Information on the composition, nutritional value and allergens of the goods sold by the service provider can be found by calling 55948362
3.7. If the buyer suspects that he/she has an allergy to the product or is not sure that the product composition is suitable for him/her, the buyer should consult a doctor before ordering the product. In any case, the responsible buyer bears full responsibility for possible allergic reactions.
3.8. The service provider is not responsible for the products presented in the online store and mobile application. The color, shape or other visual characteristics may not correspond to the actual size, shape of the product and the color is due to the characteristics of the device used by the buyer.
3.9. If the service provider cannot deliver the product ordered in the online store or mobile application due to unforeseen circumstances related to the delivery of the product or the absence of components of the products, the service provider has the right to refuse to confirm the order, notifying the buyer about this. In this case, the service provider can offer the buyer an alternative product or perform Repayment at the customer’s request.
3.10. The service provider reserves the right to remove products from the site at any time, as well as delete or change the information published on the site. The service provider will make every effort to fulfill the orders of all customers, but there may be exceptional objective circumstances due to which the order arrives after sending the confirmation cancellation . The service provider has the right to cancel the order without the consent of the customer if the customer has used erroneous information published on the site in bad faith.

4. Payment methods and terms
4.1. The customer can choose the payment method:
4.1.1. payment by bank (Swedbank (EE, LV, LT), SEB (EE, LV, LT), LHV (EE), Coop (EE), Luminor (EE, LV, LT), Citadele (EE, LV, LT), Šiaulių bankas (LT), Urbo bankas (LT), Revolut Bank (LT));
4.2. Payments by electronic and bank cards are made by the service provider authorized by the buyer through service providers. The service provider is not responsible for the services provided by intermediaries.

5. Cost, terms and methods of delivery.
5.1. The goods are delivered within the cities of the Republic of Estonia where they are located. restaurants of the service provider. This information is published on the website in the “Contacts” section.
5.2. The goods are delivered within the territory of Kopli 103 From 10.00-11.00 The delivery cost is 0.30 euros and is added to the order when placing the order.
5.3. To receive an order from 10.00-11.00, it is necessary to place the order before 19.00 of the previous day,
5.4. Restrictions on placing and receiving an order depend on the service provider’s operating hours and business days; this information is published on the website and in the mobile application in the “Contacts” section.
5.5. The service provider is in any case released from liability for the goods. for failure to meet delivery deadlines if the goods are not delivered to the buyer or are not delivered on time due to the fault of the buyer or for reasons beyond the control of the service provider.

6. Acceptance of goods and complaints about goods
6.1. By placing an order, the buyer undertakes to accept the goods in person. If the buyer (or another authorized person) is unable to accept the goods, the service provider has the right to deliver the goods to the address and other data provided by the buyer.
6.2. The service provider delivers the goods to the buyer.
6.3. When handing over the goods to the buyer or their authorized representative, the buyer (or their authorized representative) together with the person delivering the goods evaluates the packaging and appearance of the goods. If there are any complaints and notes about deficiencies, a written act is drawn up about them, submitted by the representative of the service provider who handed over the goods.
6.4. The liability of the service provider for the sold goods is determined in accordance with Estonian law, the current legislation of the Republic.
6.5. Complaints about the goods must be submitted to the service provider by e-mail info@danira.ee
6.6. If the goods delivered to the buyer turned out to be defective or of inadequate quality (e.g., have lost their marketable appearance). normal appearance, damaged, not of the intended composition, etc.), the buyer has the right to:
6.6.1. withdraw from the order and demand a refund of the money paid by the buyer;
6.6.2. demand replacement of the goods with suitable goods.
6.7. The goods cannot be returned to the service provider if: a) the delivered goods are perishable or have a short shelf life (all products sensitive to time and temperature); b) the packaged goods were unpacked after delivery and are not suitable for return for health or hygiene reasons. If the goods are no longer suitable for consumption for medical or hygienic reasons and this was caused by the negligence of the service provider, the customer has the right to a refund.
6.8. Depending on the type of goods sold by the service provider, the buyer has the right to submit a claim to the service provider regarding non-conformities of the goods that were observed and documented later, on the same calendar day of delivery of the goods, by e-mail to the service provider at .info@danira.ee In this case, the service provider is obliged to review the complaint within 1 (one) working day and, if the complaint is justified, replace the goods with a suitable one or refund the money paid for the goods. The description of the complaint must include: information and circumstances related to the subject of the complaint, the type of goods and their shortage; a way to demand replacement of the goods in accordance with the terms of the contract, or a claim for a refund of the money paid to the buyer for the defective goods, and the contact details of the applicant.
6.9. The amounts paid by the buyer for the delivered defective goods will be returned to the buyer in the same manner in which they were paid to the service provider.  If the order was paid  by entering card details, the money will be refunded to the same payment card and no need to enter the account number separately.

7. License
7.1. Exclusive rights, in particular copyright, intellectual property rights to the content presented on the website. rights and rights to the database belong to the service provider or its partners.
7.2. The buyer has the right to use the content free of charge, but only for personal use. for use. Any other use of the content is possible only with the written consent of the service provider. with consent.
7.3. The buyer is considered as a full-fledged electronic service or website and/or mobile application. as the owner of the information and content provided for use. The buyer grants the Service Provider non-exclusive information and content of the license, i.e. a transferable sublicense right (except for data whose use and transfer are restricted by applicable law) to use, copy, modify, distribute, publish and process worldwide without additional consent, notification and/or compensation to the buyer or other persons.

8. Marketing and Communications
8.1. The Service Provider may organize various campaigns and offers.
8.2. The Service Provider has the right to change campaigns unilaterally, without separate notice. conditions and cancel them. Changes to or cancellation of the terms of the promotion shall come into effect. from the moment of change or cancellation.
8.3. With the consent of the buyer, the Service Provider sends the buyer the notifications specified in the buyer’s order form. telephone number and e-mail address.
8.4. The buyer sends all messages and questions to the Service Provider in paragraph 1.1 of the general terms and conditions. to the specified contact details.
8.5. The Service Provider shall not be liable if the buyer does not receive the information sent or confirmation messages. Internet connection, failures in the e-mail service provider’s network, spam directory of messages due to improper handling or incorrect data provided by the buyer.
8.6. The buyer’s personal data may be processed accordingly for marketing purposes. in the manner and under the conditions provided for by the principles of data protection.
8.7. I confirm that I am 18 years old, I have read the general terms and conditions of the loyalty program and I agree with them.
8.8. I confirm that I have read the data protection principles.
8.9. I know that my personal data is processed on the basis of consent, and I have read the detailed terms of processing personal data from the data protection principles.

9. Protection of personal data
9.1. The service provider processes the personal data of buyers as a personal data administrator. 9.2. More detailed information on the processing of personal data can be found in the data protection principles published on the website.

10. Termination of the account agreement
10.1. The service provider has the right to terminate the account agreement at any time if:
10.1.1. the legislation regulating the provision of electronic services has changed and affects the mutual rights and obligations between the buyer and the service provider;
10.1.2. the method of providing electronic services has become technical or technological reasons; 10.1.3. the provision and scope of electronic services have changed due to new general terms and conditions, amended or cancelled provisions.
10.2. The service provider may terminate the account agreement if the buyer has not had it for more than five years. used it or performed actions on it.
10.3. The service provider informs the buyer of the termination of the account agreement by e-mail. 10.4. In order to avoid possible damage, the service provider has the right to immediately terminate the account agreement and/or restrict the use of electronic services, the website and the mobile application and orders the ability to do so, as well as restrict access to content, if the buyer significantly violates at least one of the requirements of paragraph 2.6 of the General Terms and Conditions

11. The provisions of the General Terms and Conditions do not apply to users.
11.1. The conditions set out in this section of the General Terms and Conditions apply to buyers who are not users.
11.2. The Service Provider has the right to terminate the account agreement concluded with the buyer within 14 calendar days. within the period from the date of its conclusion without giving reasons. The buyer may fail to send as a result of the claim to the Service Provider.
11.3. The Service Provider has the right to unilaterally terminate the account agreement by notifying the buyer thereof. by telephone without any negative consequences for the Service Provider.
11.4. Buyers may have other delivery and payment terms, which the buyer and the Service Provider may separately agree on in writing by concluding a corresponding agreement.
11.5. The Service Provider, its employees or authorized representatives shall not be liable for the buyer, its authorized representative. persons, representatives or subcontractors for damages, including lost profits.
11.6. All disputes arising between the service provider and the buyer will be resolved by the service provider in the competent court at the location in accordance with the current legislation of Estonia. 11.7. The service provider has the right to change the general terms and conditions at any time in accordance with the current legislation.

12. Amendments to the General Terms and Final Provisions
12.1. The Service Provider has the right to change the General Terms and Conditions under one of the following conditions:
12.1.1. the legislation governing the provision of electronic services has changed and the mutual rights and obligations between the buyer and the service provider have been affected;
12.1.2. the method of providing electronic services has changed only for technical or technological reasons;
12.1.3. the provision and scope of electronic services have changed due to the new General Terms and Conditions, amended or cancelled provisions.
12.2. The Buyer will be notified of changes to the General Terms and Conditions on the website and in the mobile application if a new text of the General Terms and Conditions is published. Such notification is considered sufficient for making the changes. for notification.
12.3. Changes to the General Terms and Conditions shall enter into force 14 calendar days after the changes are made. date of notification. Changes to the General Terms and Conditions shall not affect previously concluded contracts. date of entry into force of the new General Terms and Conditions.
12.4. The essential terms and conditions of the contract shall be summarized, approved and submitted by sending them. a confirmation message sent to the phone number specified by the buyer (durable medium) confirming the completed order. The content of the agreement is also stored in the service provider’s information system.
12.5. The legislation of the Republic of Estonia shall apply to terms and conditions not specified in the general terms and conditions.
12.6. The service provider assumes no risk and is unconditionally released from liability if the buyer has not familiarized himself with the general terms and conditions in detail, although he has been given the opportunity to do so.
12.7. Users have the right to resolve any disputes with the service provider by contacting them. At the Consumer Protection and Technical Regulatory Authority of the Republic of Estonia (Endla 10A, 10122 Tallinn, +372 667 2000, info@ttja.ee) or its regional units, or by filling out an application form on the platform of the electronic dispute resolution system – https://ttja.ee/avalduse-esitamine